Privacy Policy

Last updated: May 2026

1. Information We Collect

Elite Group ("we", "us") collects personal information you voluntarily provide when submitting enquiry forms, including your name, email address, phone number, and any message content. We may also receive lead information through Facebook and Instagram Lead Ads and WhatsApp Business.

2. How We Use Your Information

We use collected information solely to respond to your real estate enquiries, schedule property visits, and provide updates about projects relevant to your interest. We do not sell your data to third parties.

3. Data Sharing

Your information may be shared with our sales team members to facilitate follow-up. We use Meta (Facebook/Instagram) platforms to capture lead enquiries. Meta's data practices are governed by their own Privacy Policy.

4. Data Retention

We retain your information for as long as necessary to fulfil the enquiry or as required by law. You may request deletion of your data at any time by contacting us.

5. Resident Portal app (Elite Golfgreen)

The Elite Golfgreen resident app (and the web portal at portal.elitegroup.co) is a private, login-only service for residents of Elite Golfgreen. It is not an advertising app and contains no third-party advertising or analytics SDKs.

What it collects — only what is needed to run your society account: your name, mobile number, email (if provided), flat/unit and block; your maintenance bills and payment records; the content and any photos of complaints you raise; details of visitors and guest-parking you pre-register; and a PIN you use to sign in (stored only as a secure one-way hash — never in plain text). If you turn on notifications, a device push token is stored so we can deliver alerts.

How it is used — solely to operate your resident account: show your bills and dues, accept and route your complaints, notify you of visitors and society notices, and process guest-parking requests. We do not sell your data.

Who can see it — you (for your own flat) and authorised Elite Group / society management staff who service your requests. Data is transmitted over encrypted HTTPS connections.

Retention & deletion — your information is kept while you are a resident and as required for society accounting/legal purposes. You may request deletion of your account and personal data at any time by contacting us (below); this does not remove records the society is legally required to retain, such as financial statements.

Children — the app is intended for adult residents and is not directed at children.

6. Contact

For any privacy-related query or a data-deletion request, please contact us at enquire@elitegroup.co.